LineIT Consultancy ("we", "us", or "our") operates vFiscal ERP, a cloud-based enterprise resource planning platform accessible at erp.lineit.tech. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. We are committed to safeguarding your privacy and ensuring transparency in how your data is handled.
2. Information We Collect
We collect the following types of information to provide and improve our services:
Account Information: Your name, email address, phone number, organization name, and role when you register for an account.
Business Information: Company details such as TIN (Tax Identification Number), BP Number, VAT registration number, and business address required for ZIMRA compliance.
Usage Data: Information about how you interact with vFiscal, including pages visited, features used, session duration, and device information (browser type, IP address, operating system).
Billing Information: Payment method details processed through our third-party payment providers. We do not store full payment card numbers on our servers.
Business Data: Invoices, quotations, customer records, inventory data, and other information you enter into the platform as part of normal ERP usage.
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To operate, maintain, and provide the features and functionality of vFiscal ERP.
Billing and Payments: To process subscription payments, generate invoices, and manage your account.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
Compliance: To assist with ZIMRA FDMS (Fiscal Device Management System) compliance and tax reporting obligations.
Product Improvement: To analyze usage patterns and improve the performance, reliability, and user experience of our platform.
Communication: To send you important service updates, security alerts, and changes to our terms or policies.
4. Data Storage and Security
We take the security of your data seriously. Your information is stored on enterprise-grade infrastructure with the following protections:
All data is encrypted in transit using TLS/SSL encryption.
Sensitive data such as passwords is hashed using industry-standard algorithms.
Our database is hosted on secure, managed infrastructure with automated backups and disaster recovery capabilities.
Access to production systems is restricted to authorized personnel with multi-factor authentication.
We implement application-level tenant isolation to ensure your organization's data is never accessible to other organizations.
While we implement robust security measures, no method of electronic storage or transmission is 100% secure. We encourage you to use strong passwords and enable two-factor authentication when available.
5. Third-Party Services
We use trusted third-party services to operate our platform. These providers have their own privacy policies governing the use of your information:
PayPal: For international subscription payment processing.
EcoCash and OneMoney: For local mobile money payment processing in Zimbabwe.
Analytics Services: To understand usage patterns and improve our platform.
Email Services: To deliver transactional emails such as password resets, invoices, and service notifications.
We do not sell, trade, or rent your personal information to third parties. We only share data with third parties as necessary to provide our services or as required by law.
6. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to legal retention requirements.
Data Export: You can request an export of your business data in a standard format.
Objection: You can object to the processing of your data for specific purposes.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. Specifically:
Account and business data is retained for the duration of your active subscription.
Upon account termination, your data will be available for export for 30 days, after which it will be permanently deleted from our systems.
Billing records may be retained for up to 7 years to comply with financial regulations and tax obligations.
Audit logs are retained for a minimum of 12 months for security purposes.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page and notify registered users via email. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: